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Customer Feedback



April 2021

This was my second order from you. I love the fast shipping time. All of the items are really nice. Thank you! - VA
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Nancy, Thanks for getting my fabric pieces to me so quickly. They are exactly what I expected and I look forward to making another order in the near future. And thanks for the small pieces, they will be used in an exercise to stretch my creative powers. ASW

March 2021

Shipping was QUICK and the selection of fabric was DELIGHTFUL!! I'm absolutely satisfied!! MS

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Hi Nancy, We were very pleased with our order and the extremely fast shipping. We definitely plan to continue visiting the site to see what it offered in the future. Thanks, RK

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Excellent service...Beautiful silk. PB


February 2021

Dear Nancy, The kimono is beautiful — yes a bit smelly, but in great shape! It is at the dry cleaner now. This one I am giving to my daughter-in-law to hang in their new house. I will check your website again soon! Thanks again, DK

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Dear Nancy, Thank you for the special attention and thoughtfulness in completing my last order. It is greatly appreciated. Have a great day! Sincerely, TC

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The shipment arrived in a major snow and ice storm with no problems. I have already started using the beautiful fabric you hand-picked for me, plus a few bonus pieces. I love your website, and having traveled with your Kyoto trip, makes it even more special. Thanks Nancy, I hope you can get back to Japan as soon as these pandemic issues are over. JT

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Hi Nancy - The masks arrived speedily and I was kept updated on the in transit status. They're quite lovely and I'm eager to get out and about again when it's safe so I can wear the gorgeous (added size) kimono jacket I ordered from you a few months ago. Stay well and thanks for the discount! FC


January 2021

Excellent customer service, TY so much. Be Safe. PR

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Hi Nancy, Everything that you do is always above and beyond the ordinary! It was all perfect. I love everything that I ordered, Thank you. SE

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Hello Nancy & Kyoto Kimono, Thank you so much for the beautiful items from my most recent purchase. In particular, the quality and comfort of the face masks is greatly appreciated. I've already received many compliments on them! With love and gratitude, FW

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Hello Nancy, I am glad you asked for my feedback. There was an awful mildew smell when I opened the bag containing the silk fabric. I washed the fabric 4 times and still could not totally get the smell out of every piece. I washed the fabric in hot water using four different methods; odor eliminating detergent, enzyme detergent, white vinegar and lastly, baking soda in water. I am now hesitant to purchase additional fabric because of the smell. I am terribly allergic to mold, so this complicates my use of fabric along with the fact I don't want to create products that have an odor. Could you please tell me if this mildew odor is an ongoing problem with the vintage silk linings? Kind Regards, SW (Note from Nancy: We try not to send anything that has a strong mildew odor but it isn’t uncommon in vintage kimono fabrics. While washing usually does help (though moisture can make the odor worse!), hanging the fabrics out in the sunshine and breeze will often do the trick. If the order doesn’t wash away, we will always refund the purchase or exchange the fabric.)

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Hi Nancy, Just received the fabrics and my surprise extras. How very kind of you! Thank you! Stay healthy and safe with hopes for a better year! All the best, LO

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My order shipped on time and was perfectly packed. It also included a bonus item (a yukata magazine), which I was happy to receive. It was an A+ transaction! Thank you very much! Sincerely, CF

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I received my order promptly and am quite thrilled with what was sent. Thank you, SM

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Kyoto Kimono is simply THE BEST! They offer a huge collection of beautiful vintage kimono fabrics accompanied with superior customer service and super fast shipping. As an artist, I scour the internet in search of true vintage kimono fabric for my hand-bound books. And I’ve ordered fabric from other sites. Many companies claim to sell vintage fabric, but in truth they sell reproduction prints. You can see that Kyoto Kimono fabrics are the real deal from the care they take to dismantle original kimono. The fabric you receive may have creases and thread attached from the original construction, or tiny stains from being worn. I love these little components, they are part of the kimonos story before it came to me, to live a new life. (I’ve attached a photo that shows this.) The reason that I LOVE KYOTO KIMONO is their excellent customer service and extremely fair pricing. Nancy and her team have accommodated my special requests for over 15 years. I’m not a bulk purchaser, just a little artist South Dakota. I don’t have the budget to invest in bolts of fabric, but with the “One Pound Bundle Mix” I get almost 2 dozen vintage fabric cuts that no one else in my area has ever seen! And If you’re a quilter or know someone who is, Kyoto Kimono is the place for new inspiration! A huge THANK YOU to Kyoto Kimono for inspiring me and helping keep my sanity during quarantine!! Sincerely, EW


December 2020

Hi Nancy, I always enjoy shopping on your site. You have wonderful merchandise. Your execution of processing an order is great but the USPS has not helped your shipments since you sent by USPS 2 Day Priority Mail and it took almost 2 weeks to receive. PH

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Hi Nancy, The package arrived in perfect shape. I love the masks and I sent the hanging on to my friend Barry as a birthday gift. I will let you know what he thinks. I believe you know him from Florida. He and Bob now own a condo in Oakland Park. NH

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Dear Nancy/Kyoto Kimono, In response to your request for feedback, my last order was handled exceptionally well. You are highly service oriented. I received notification the same day on which I ordered that my items had been processed. They were then shipped the next day and delivered as scheduled. Your business model should be imitated by more companies. I ordered two face masks made of kimono silk remnants. They are well constructed and the silk feels lovely next to my skin. My only request would be to offer some that are approximately 1/2-inch longer. I have a rather large cranium and the bit of extra length would make them more comfortable for me. Otherwise, I am very pleased (as I have been with all the products I have purchased from you). Regards, AA

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Dear Nancy, I've placed orders with Kyoto Kimono for several years now and have always received beautiful merchandise and wonderful service. My current order was no exception.

Knowing that public health protocols for masking were likely to be in place for many more months, I was delighted to see your beautiful masks on offer and decided to indulge myself with two of them. They arrived sooner than expected (!) and all four pieces of fabric are gorgeous to look at and superbly comfortable to wear. Thank you for these thoughtful and timely creations from Kyoto Kimono. Sincerely. CW

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As every time in the past when I have placed an order, you manage to get it out so quickly!

This time I ordered one of the masks and i was very pleased with it. It is attractive and fits well.

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Your website is easy to navigate, and I enjoy the videos of Kyoto. Until I can get back there, it's the next best thing! EC

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Hi Nancy. I just received my order today here at …. in. Canada. The package came perfectly and in time for me to send to my daughter in Halifax, NS. I will be sending her the katagami stencils to use for her art work. The little purse is beautiful and is for my daughter-in-law. She will love it. Thank you, MT

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Just received the Kimono hanging rod and it looks great. Only problem was that shipping from the USPS took a full week instead of 2-3 days but otherwise it was a great experience. RC

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Hi Nancy! Many thanks for your prompt delivery! The product came right on time for dress rehearsal. The hakama is made with quality and we are very happy with our purchase. wish you a great holiday season and all the success in this upcoming 2021. Regards, VV

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I have always loved kimonos and I can't believe I finally own a real one! I want to send you my most sincere Thank You. Am attaching a photo of it hanging in my office....(took me forever to finally get it up)

All the Best and look forward to speaking with you soon. AE

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My shopping experience was excellent. The haori is beautiful and the shipping worked perfectly. The communication updates on shipping were much appreciated. Many thanks! PP


November 2020

Hi; My order was a gift for a friend who admired my napkins. She loves the ones I sent her and they arrived in time for Thanksgiving. Since Thanksgiving this year was just her and her husband the napkins made it special. Thank you. PM

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The shipment was very fast and the product exactly as expected. I am very satisfied. Thank you. CH

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I purchased fabric from Kyoto Kimono for for my sisters birthday gift this year. She is spent the last year making quilts for everyone in the family and I thought it would be fun to give her some swatches to make a quilt for herself. My sister lived for a year in Japan so this seems like an appropriate fabric to give her! My experience in shopping at Kyoto Kimono was fantastic! My order arrived faster than I thought it would and all the pieces were exquisite. They were packaged beautifully and I know my sister will love them.

KV

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Nancy, I was very happy with the transaction. My order was shipped promptly and the kimono was exactly as described on your website. I would definitely recommend you. In fact, I’m about to place an order for a haori and a himo. Regards, AM

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My kimono is gorgeous! Fast delivery, great price. Will pass along my experience with friends. Thank you for asking. AE

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I was very impressed and pleased with the speedy delivery. I love my new (old) obi! I have worn it three ways already. The only thing that was a little disappointing was the number of small holes in the fabric. I may have missed a notation re: condition. However, given the total length, most of them are not noticeable when wrapped multiple times. Overall, I am very pleased with the purchase. RF

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Dear Nancy, I am always delighted with your merchandise. You offer exquisite items. Your attention to the smallest detail in describing the item makes shopping with you a delight. I am impressed with your quick shipping. I really like the feature of being able to track the item while it is being shipped. I am also happy that the items I purchase arrive in a good protective rain/ increment weather inner packaging. The weather is so unpredictable, it is nice to know that the purchase will not be damaged with rain or snow. I have been a happy shopper for several years and I intend to stay a loyal shopper in the future. Sincerely, CM

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Dear Nancy, I appreciate your reply. Most times when I order products on line, I can’t imagine a real person on the other end of my order. It is so good to be valued as a customer. Thank you. I really would love to have you put a bundle of sleeves together for me. …. My quilting has been the main way I have kept myself sane and healthy. I have learned through the past few months that the most important thing in life is to tell people how important they are in the world. Your kindness is so greatly appreciated Nancy. You make a difference in my life 3,000 miles away. With appreciation, MS



October 2020

Dear Nancy, As with every order I have placed with Kyoto Kimono, I am extremely happy with what I ordered. I have been using vintage kimono fabric in crazy quilt pieces for over 20 years. I used to buy sleeves on E-Bay. I always felt that I had to overpay to get fabric that I liked. Since shopping with Kyoto Kimono, I have never regretted a purchase and I believe I am getting the best prices. I love deconstructing the sleeves because I have learned more about the amazing hand construction and strength of the vintage garments. I consider the linings a bonus. In this recent order, one of the linings was pieced together from several fabrics. Since I use many small pieces in my crazy quilting, I felt like I won the jackpot. I look forward to more purchases from you and exploring the beauty of vintage kimono fabric. MS

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Dear Nancy, I was thrilled to find such a lovely object for a project I've been working on for over a year. I'd found a tapestry but wanted a unique way to hang it. After putting several aspects of the project together I found the perfect the color, aged look and interesting design to hang the tapestry with. I love the combined look of Victorian tapestry and the Oriental Obi and can't thank you enough for providing the last piece to bring this project together. Your packaging was well thought out and delivery was reasonable. Thank you again and stay well, NB

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Nancy, Both of my purchases from you were excellent! Communication between seller and buyer was fast and helpful, merchandise was lovely and top quality, and my purchases were packed securely to avoid any damage( which I deeply appreciate!). Yes, I will be purchasing from you again. Yes, I will recommend you to anyone who is interested your store items. Thank you! CH

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Nancy, The bundle of haori arrived today, fast shipping, thank you very much! I am very, very pleased about the 7 robes. They are absolutely lovely, VERY good quality, and outstanding condition. Excellent deal for these robes! Thank you for taking the time to help and guide me on my purchase, you were very helpful. You will be receiving more orders from me. Warm regards, CH

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I was delighted to find your store online. I am making gifts of small fabric soft pouches out of Japanese fabric that I have collected over the years. The pouches can be used to store small objects, to hold a plant, etc. The pieces I ordered are for linings of the bags, for example the wonderful orange pieces will be contrasting with traditional navy Japanese textiles. It was easy to order from your website, and the fabrics are true to the photos. The package got here quickly, too. I will likely order more from you in the future, so thanks for a discount offer. Take good care. CW


September 2020

Thanks, Nancy. The Haori was even more beautiful than pictured so I'm absolutely delighted. And it fits well (I'm a curvy woman) so the extra size is welcome. The notifications re: shipping helped me track and make sure I got the package safely. Thanks for making these beautiful garments available. FC

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Hi Nancy. I wanted you to know I'm very pleased with my vintage obi with fans which arrived today! It's just as you said it would be, and the colors are beautiful. Thanks for a great addition to our home, and best wishes with your business. My husband and I taught in Japan at Misawa Air Base for 11 years (me) and 20 years (husband). We'll sure recommend your special Japanese products to others. Best Wishes, JK


August 2020

Nancy, For several years I have been collecting beautiful Haori Jackets from Kyoto Kimono. Not only are they unique works of art, the quality of workmanship is outstanding. Each Haori I have had clearly been a labor of love. Your attention to packaging assures that each purchase arrives in pristine condition. Always reaching me within a few days of ordering. I am grateful and honored to be working with you. Thank you for the tour of Kyoto sent in your last e-mail. I thoroughly enjoyed those peaceful moment in Japan. Best Regards, NWM

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Hey! I bought the Kimono as an anniversary gift and my girlfriend was so happy with it! it's in great shape and the sash that you picked went perfectly with it! She wears it around the house and says that it's very comfortable. She also loves that it is vintage and upcycled, as that is very important to her! (I have already recommended yor to other friends :) LG

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Dear Nancy, Wow! Need I say more? The customer service was excellent. I appreciated your taking the time to answer my questions so clearly so I could visualize which of the many choices best met my uses. As always, C.S. staff were gracious and knowledgeable. The price points give great value for quality choices of items not available here. It always surprises me how many options you offer in so many categories. And items were well packaged with extra quick turnaround time. I can’t imagine anything needing improvement. You obviously have a best practices business model. Thank you for a superior shopping experience. I will be a return buyer for sure. Sincerely,BP

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I received my item today, and it's exactly what I was looking for. Thank you! Best Regards, SM


July 2020

Dear Nancy,oh my gosh - it is so pleasant shopping with you! You are prompt returning my call. You are patient answering my questions about various items. You send homeless himo ties along. You respond quickly to refunds. My time with you was so nice - it was like sitting to have lemonade and chocolate chip NUT cookies! Thank you. BP

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The fabric lengths are just as described - I do so appreciate your full and accurate descriptions of everything you offer. Everything arrived quickly and in fine shape....they will serve as furoshikis (well, American versions of such at least) for folks who will appreciate the textiles as much as the gifts presented I hope! NC

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I appreciated the friendly and efficient service. The product arrived in good time and is very beautiful. Thank you. MK

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Delighted with my purchases of 2 beautiful obis. The order was dealt with in a super-efficient way and the package arrived very quickly. Thank you. SL

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Hello Nancy; I’m very pleased with my recent order. I appreciate the prompt shipment of the Obi. As for the item itself, it was much more vibrant than depicted in the photos. Truly a pleasant addition to our home. Looking forward to placing an order with you again soon. Much appreciated, D.

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My order just arrived. Thank you so much. I just love the obis and they are in such great condition. Great job. SL

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I've had nothing but positive experiences shopping with Kyoto Kimono and my most recent purchase was no exception. I've always found the prices very reasonable, the merchandise of the highest quality, the shipping prompt, and the packaging careful and more than adequate. I've been delighted with all my purchases, most definitely including my current one, an exquisite obi. (As I'd hoped, it's perfect for a kimono my daughter and son-in-law brought back for me from their last trip to Japan - and I've really appreciated the video information your site provides on wrapping/tying obis.) I look forward to more opportunities for adding both to my wardrobe and my fabric collection from Kyoto Kimono. With a very sincere thank you! CW

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Hi Nancy, I was pleased how quickly the package came. And was delighted to get the extra piece! I was uncertain whether all of the pieces were pure silk so I did a bleach test (easier than the flame test!) The three I tested were blends. I know it is really hard to tell if a fabric is 100% silk. For me, it is good to know before. SG (Comment from Nancy: It’s often hard to detect blends since the “silk imitations” are pretty convincing. This is a good thing to be aware of for fabric buyers: kimono fabric isn’t always silk!)


June 2020

Hi Nancy, Hope you are doing well and staying well. You asked for feedback. My shopping experience couldn't have been better. Thank you for your generosity. I was very impressed with the pieces of silk and look forward to using them. I even bragged about it to (my friend) and she ordered some too. I couldn't believe how quickly my order arrived. I ordered on Friday and it arrived on Monday. I am a very satisfied customer. Thanks, RF

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Thank you Nancy for adding the packet of cotton fabric pieces to my order. I love all things Japanese, especially their clothing, fabrics and crafts. I definitely will be ordering more from your website. I purchased a small handbag made from an Obi a few months before my first tour with you. Love it. I also appreciate the videos you send explaining how to use/wear your products and other cultural aspects of Japan.
JT
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Hello Nancy, I am responding to your email asking for feedback. I ordered two packets of yukata pieces. The order was packed very well and I received the order quickly. I did think the amount a fabric for the cost was rather skimpy. Best, JKR (Note from Nancy: We sent more yukata fabric to JKR and she was pleased. Although we can't always anticipate how a customer values the textiles, we do our best to keep buyers happy!)


May 2020

Hi Nancy, I received my order and loved the selection I’ve made! I appreciate the discount offer and will surely use it! Thank you again! KT
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I recently ordered a "surprise me!" Formal women's kimono, and it was both a surprise and a delight! The garment is in beautiful condition with hand stitching in some of the decorative design. I'm a happy repeat customer and can't recommend the service and quality provided by Kyoto Kimono enough! AAH
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Thanks! My beautiful Summer wardrobe additions arrived, soft and large enough.

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I love getting your emails and seeing the Japanese treasures you offer. And every purchase has come quickly and been just as described. I use the katagami stencils in my artwork and enjoy wearing your kimonos to concerts. Thanks so much! PP
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Hi Nancy, As always, the order arrived promptly and everything was as listed. Seeing your weekly emails and visiting the site keeps many wonderful memories of Kyoto fresh. I enjoy the videos and links you provide that give more information on aspects of Japanese crafts. We are well and sequestered here - May you be well and happy. AW

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Hello Nancy, Has always VERY nice vintage fabric and fast shipping. Even during these trying times, everything was handled very professionally. Thank you again, MS
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I love Kyoto Kimono! They carry authentic Japanese merchandise and I feel like I have a little history in my hands. RZ
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Dear Kyoto Kimono, I love your products and am constantly recommending your website to people who love fashion and or fabric. I am obsessed with Japanese textiles and fashion heritage, and beyond your website, Japan town in San Francisco is my only other source. I have never had an issue with an order and your products are clean and gorgeous. Thank you for reaching out! EH


April 2020

I am always pleased when I order from Kyoto Kimono. I know all will arrive safely. Thank you so much. JS

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Really appreciate how quickly my order was filled. Prices are quite reasonable. Photo and description of the gold piece matched up well. The other piece was not what I expected from the photo but acceptable. Thanks, SM
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After having bought and enjoyed several purchases from Kyoto Kimono for my personal use, I decided to purchase a pair of men's kimono as part of my birthday gift to my younger brothers (twins) who also happen to be over 6' tall and correspondingly broad of shoulder. Nancy was able to provide me with a lot of helpful guidance and recommendations for how a vintage kimono would fit a pair of tall men, and also provided an alternative shop which sold non-vintage items more tailored for men of their height as a recommended alternative. After some discussion with my brothers (as it was their gift and I wasn't the one who who would have to live with the trade off between the two options), they opted for vintage kimono recommended by Nancy and were completely delighted by them when they received them. I really cannot recommend this shop highly enough, either for a personal purchase or for gifts. AAH

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I received my order and was pleasantly surprised, with the many swatch pieces in my bundle. Some were really badly stained and had to be thrown out. I am now busy with many ideas for my sewing projects! Thanks, will reorder in the next month for the sake bag! PB
(Note from Nancy: I am happy to replace pieces in our Mixed Bundle if they're too far gone for you to use. Just email me!)

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I was very pleased and have absolutely no suggestions or complaints. Perfection. DB

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Hi Nancy, For the three times I have ordered from you it is a great experience. I got the bundle a month a couple of times and I enjoyed that. You never knew what you were getting, it was a great surprise and well worth the money. This recent order was great. The fabric was very nice panels. The two-sleeve deal was very nice. I like getting the sleeve deals, because you don't only get the sleeve fabric, you also get the lining fabric to use also. Once you take apart the sleeve, you also get double the size on the sleeve fabric. Shipping is always fast and very reasonable. Even during the COVID-19 crisis, when I did my last order, I got it within three days. Thank you again Nancy and keep up the great work. MS

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Hi Nancy! Hope all's well with you in these lockdown times. I'm thrilled with my April Flowers jacket. It brightens my bedroom wall (and my mood) when I'm not wearing it! I was astonished how quickly it arrived. Thanks again. Take care. MR


March 2020
Hi Kyoto Kimono, I am totally happy with your service and with the beautiful garments I have purchased from you. Arigatogozaimashta! SDC
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Hi I recently received my kimono rod and it arrived on time and I'm very happy with it. I'm using it to hang my mother's brocade kimono and it's quite stunning. The only comment I have is that the string that came with the rod should be replaced with something else that is stronger. I replaced the string with some black suede that is used for jewelry which I found at a craft store. Thank you, AD (Note from Nancy: The cording we send with the rods is actually very strong and can hold a 12-pound wedding kimono with no problem.)
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Nancy--happy to review! I have made two purchases from Kyoto Kimono of three items in total --a tunic vest, an unaltered tea ceremony kimono, and a kimono which was shortened to Western bathrobe length. On both occasions, shipment was very fast. Both packages were shipped by the next business day and delivered to me well packaged and protected in less than a week. All three items were just as described and even more lovely in person. In fact, I only noticed the very minor staining described on on the vest *because* it was so well described (with pictures!) in the vest description. On my own, I would never have noticed or found it! Nancy and her team were a delight to order from and I look forward to making many more purchases in the future, either for display, my own use (the robe is so cozy!) or for gifts. AAH


February 2020

The order I placed, a pocket square, was a gift. The person who received the gift was so happy, commenting that the color and texture of the fabric was very nice, very well made and quality. He especially liked the "lovely note card" included in the package. It arrived as scheduled and he was very happy with his gift. JM

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Hi Nancy, Everything was fine with order. It arrived quickly and safely well packaged. I really appreciate the opportunity to purchase these unusual stencils, and enjoy looking at them and using them in my artwork. Thanks for the coupon! Hopefully I'll remember to use it next time I'm tempted by a kimono. I have several from you that I wear with pleasure to concerts and events. Thanks again, PP

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I was interested in purchasing a kimono and looked at many websites. I was completely satisfied in dealing with Nancy at Kyoto Kimonos. The selection was large, I received a prompt response when I inquired of how to best take care of my kimono prior to ordering, and the shipping was fast. In addition, I was impressed with the video of how to wear a kimono properly. There is a real difference in knowing the steps to the finished look. Thank you for outstanding customer service. KB
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Hello! As always, my shopping experience with Kyoto Kimono was perfect!! The site is easy to navigate, and the selection is always great! So many beautiful things to choose from, and you always seem to have exactly what I need. You make gift giving simple and unique, although honestly, I mostly buy for myself lol! Thanks again, LB


January 2020
Hi, Nancy. My most recent experience was as excellent as all my other experiences have been. Thank you for all that you do, and do so well. AR
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Ordering is always easy. This time the merchandise arrived so quickly! Thanks. EM
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Hello Nancy: I wanted to thank you for taking extra time to get my order in so that I would not miss the last chance to order (with a discount) on Thursday. I am a great admirer of shibori and really makes it wonderful when I can get it on sale too! Thank you for making sure the that the order went in properly and also thank you very much for the free shipping! It was fun to talk to you & I appreciate your extra efforts to get my order processed properly! RJ
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I have only positive feedback regarding my recent padded kimono purchase. Packing, speed of shipping and the kimono itself could not be better. Thank you. MW
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I truly have a wonderful shopping experience at Kyoto Kimono. I have been a subscriber for a number of years. The items purchased are always a delight. The descriptions for the items, as well as the location of the slightest blemish on a vintage item are spot on. Shipping is fast. The items are shipped in a plastic bag inside the box should there be increment weather on the day of delivery. CM

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Hello, Nancy. My items were in terrific condition and certainly unique. It took a bit longer for them to arrive which I attribute to 1. it being a week-end, and 2. a lot of snow. It wasn't a problem, and I'm always interested in viewing the items you have on your site. Best wishes, LW

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Nancy, The kimono was fantastic! If there was any feedback that I could give you, it would be to provide some kind of guide to the weight of the kimono. I know that in some of your listings you would say that they are heavier. I really liked that because I wanted something heavier for the winter. Maybe you could weigh them and add that to the listing and then say that X amount of ounces or higher is better for winter because it is heavier; and then Y amount of ounces is lighter and is better for hotter weather. Also, the pictures are hard to tell sometimes what the kimono really looks like especially when they are intricate patterns. I not sure how to overcome this other than to provide a higher definition possibly. I also truly liked your photos that had red circles around them that shows the wear or imperfections in some of the kimonos. I also think for people who are novices like myself, it would be good to explain why or when someone would wear a kimono versus a jacket or some of the other articles of clothing that you have. Otherwise, I am so glad that I found your website and intend to send as many people to your site as possible. They are truly works of art worthy of display and wearing. And they would make magnificent gifts to anyone who appreciates craftsmanship and artistry. DC
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Nancy, Thank you for the order for the robe for my daughter, she absolutely loves it! In fact my oldest daughter has a birthday in February so looking to purchase another one! Regards, SG
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Dear Nancy, In response to your request for survey, I am very pleased with the quality of the four obijime that I purchased. I also appreciate your willingness to send a photo and the effort it required to search for the colors that I had requested. I will most certainly continue to patronize your business and recommend your products. Your turnaround time between order submission and shipment is superb. In every instance my orders have shipped the day after submitting. This is better than amazon! Also, items arrive well packaged. I have never received an item that suffered damage in transit. On the other hand, it would be nice to have the option to select cheaper shipping . I don't always need to receive an order within two days and am usually willing to wait a couple more days in exchange for lower shipping costs. Kind regards, AA

-(from Nancy: Our system offer the cheapest shipping based on weight and distance that still includes tracking. Parcel post is sometimes cheaper by a bit but does not offer tracking .)


December 2019
Hi Nancy. I wanted to let you know how happy I am with my purchase. The pieces were exactly as photographed and exactly what I was looking for. Thanks very much and happy holidays to you. Best, NY


September 2019
Just received order of kimono sleeves. Lovely! Will watch for more. -PM


July 2019
Nancy, just wanted to say thanks for the beautiful fabrics you sent, along with the little “bonus” piece! It is always a pleasure to do business with you. Sincerely, DG


June 2019
I received the Haori today. It looks amazing! Thank you so much. Regards, J.C.
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Have been meaning to write to tell you how absolutely thrilled by friend is with your kimono! He was so touched by the obvious care you took to present it beautifully; wondered if he might ever get the obi to look as good. I can’t thank you enough for your willingness to go above and beyond by sending the kimono to (my friend), never mind your attention to detail and care. So grateful. Best, MB.


March 2019
Thank you so much for sending my beautiful obi so quickly. It is such a perfect addition for our home and for our holiday decor. I am a textile artist and am thrilled with the variety of reflective light the obi’s threads generate. Your offering has made a glorious addition to our nest. Aloha, PW.


February 2019
Thank you. Excellent service. We were in the midst of 4 consecutive deep snow storms with freezing rain. Schools were closed - actually could not get mail one day. But package arrived on time. Thank you. BP.
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I love the unique products Kyoto Kimono offers and have recommended the company to fellow Japanese textile nerds. The products are extremely well described, and moderately priced. I also appreciated that I was contacted about my order to discuss fabric options, and make sure I received what I wanted. Intend on purchasing more! EK.

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My order was received quite promptly and it was lovely and well packaged. Thank you for all the wonderful garments and accessories you have available. Best wishes, LW.

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We were extremely happy with the order. You could have noted on the packing slip you refunded excess postage. I saw it on my account. Now comes the hard and fun part…making something that honors the fabric. JB.
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The fabric came quite quickly and the bonus "yarn" is nice -- I am anxious to try it out...What I received from KK, is of course, wonderful and will find its way into a quilt shortly. - MB.
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I love my haori jacket. I appreciated knowing when it would be sent and how long it would take. The haori jacket was beautifully packed. It looks and feels great. I’m delighted about the discount! There were so many lovely items it was hard to choose. Thank you, ER.


January 2019
Your package arrived quickly and was, as stated, full of fun fabric, including one large piece. I’m looking forward to using it. I have a vintage crazy quilt and samples made by its unknown creator. One of the samples is a collaged image of a Japanese woman. I plan to make one piece with a photo of her along with pieces of kimono silks. The idea has been brewing in my head for some time. Now that I have your fantastic fabrics, I’ll be able to design and stitch it. The crazy quilt is from the Finger Lakes region where I grew up — not far from where you are. Don’t envy you the winters.Thanks for the fabulous silks. NN.
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I received my recent order sooner than I imagined I would. I wanted exact information about the kanji on the hanging I ordered; I sent Nancy an email, and I received a detailed and friendly response that made me happy. I have not ordered many items from Kyoto Kimono although I always peruse the Friday newsletter. I have forwarded the newsletter to a few friends who share my interest in Japan and a few years ago I gave several friends small gifts. I am always happy with the service! It is a pleasure to say a kind word about Kyoto Kimono. Happy New Year, J.H.
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My beautiful fabric arrived very quickly. I love it. It is in perfect condition. Thank you so much. I am beginning to teach myself sashiko style mending and working with these fabrics make it a special joy. KC.
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I love your merchandise and have never had a problem. Especially since sometimes my items are from overseas, I am amazed how fast they arrive. Thanks for your products and allowing us to partake in the history that accompanies them. VT.


December 2018
It was simple to order and organizing the delivery was smooth. M.K.


November 2018
Your items are described very well, it's clear that you are very knowledgeable about materials and techniques, I like your informative videos and your Facebook page- and shipping is very speedy- it's a pleasure shopping with you! Thanks again. K.G.
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I would like to thank you very much for sending me (so quickly) the kakeshita wedding kimono. It is even more beautiful than I expected. I can assure you that I will take good care of it. Looking very much forward buying something else soon. My very best wishes from a rainy Venice. Ciao Ciao,
S.


October 2018
Hello!! Once again my shopping experience was outstanding! I love everything I’ve ever purchased. My orders always arrive sooner than expected! Thanks for being a great place to shop! Best regards, L.B.


September 2018
Good afternoon Nancy. I wanted to belatedly let you know that I received the kimono and am very happy with it. Thank you for a smooth transaction and a really nice garment. Hope to do business with you again sometime. Have a nice day, T.B.
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My recent order of kimono fabric scarves and the earlier one of stencils were both handled promptly and carefully. The items are beautiful. Thanks for being such an excellent source for Japanese textiles and related items. -P.M.

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So pleased with the Obi I received. Is now hanging on the wall of my Asian inspired guest room. Looks beautiful in the middle of two Asia Paintings. Thank you. -NM


August 2018
Nancy has a fabulous eye for beautiful, authentic Japanese textiles. Her service is timely and very customer friendly. It's great to be able to talk to her about color and selection by phone rather than having to correspond with someone in Japan via email. Best of luck Nancy. -M.D.
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We are very happy with the product and the speed at which it arrived! Really makes our tapestry look great on the wall. -E.C.
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Fast and easy. Product arrived sooner than expected. 5 star. -A.W.
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Nancy, Your service is excellent. My packages seem to come at super speed. Makes me look around for the drone! Everything is carefully folded and protected in see-through bags (which prove to be great for ongoing storage). Items are as advertised. Thank you for pointing to flaws due to historic use. No surprises. Of course, since I keep coming back, you know I love your offerings and your careful curation. -P.G.


November 2017
Bonjour! Je viens de recevoir mon haori. Il est beau, en bon état et conforme à la photo. Merci beaucoup. Bonne journée. -T.


October 2017
Oh! I was trying to leave feedback (totally 100% positive) and the screen went black. I want to let you know how happy I am with the item. If there is anything I can do to reflect my total happiness with this transaction please let me know. -B
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Thanks for accepting my offer and i really appreciated this transaction with you. I really liked the pattern, so the money you saved me will be used to alter the piece to fit me. i look forward to giving you excellent feedback and i wish that more sellers were like you. Thank you! -C.


April 2017
Nancy, the haori is elegant and fits well. Thank you for your suggestions during design, and for your having selected a dedicated staff who executed the design professionally. I shall wear it with pride. - M.
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Nancy, just wanted to let you know that my black jacquard bundle arrived today. they are beautiful!!! perfect for the jacket I am making with deconstructed vintage kimono fabrics that I have purchased from you. Ill try to remember to send you a picture when done. Thank you, C.L.

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I meant to message you a couple days ago but it has been busy busy! We received the kimono and obi and it's absolutely perfect for what we want and were are doing appreciative of getting it so fast, it fits perfectly! We don't know what we could have done without you! Thank you again from both of us! C.M.

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Hi Nancy. The Kimono came today and it was beautiful! M. loved it. It was even nicer in person than online, and it looked great online, just nicer when so see how lovely they are when your holding them and looking at the art work! Thank you for such beautiful merchandise. Sincerely, M and G.