We accept returns on any non-custom-made* item for any reason AS LONG AS we receive the item(s) back within ten days of our shipping it to you, or it is postmarked within seven days of your receipt of it.
We will gladly make an exchange or refund the full purchase price. We can extend the return policy for holiday or birthday gifts if this is arranged by email before the order is placed.
- We refund only the item price unless your order did not arrive as described on the website and the item is returned within the ten day return policy guideline as shown above.
- We can't accept partial returns on sets or bundles.
- Returns that arrive after the ten-day time frame may be exchanged or refunded minus a restocking fee of 10% for each day beyond the ten day return policy period.
We appreciate getting an email from you in advance if you are going to return an item, and we always appreciate feedback as to why the item is being returned.
*For custom-made kimonos, haori or hakama, as well as for specialty items purchased exclusively for you, returns can be negotiated on a case-by-case basis.
Please returns the item to us at either address:
PO Box 5709
Endicott, New York 13763
112 West Valley Street
Endicott, New York 13760