We typically ship within two business days of receiving an order or next business day for express orders. Shipping costs are calculated based on the weight of the order and will be added before a payment option is selected at checkout.
DOMESTIC (USA) shipping options include US postal service and Federal Express - make your choice when ordering. We do not require a signature for delivery unless this is requested in advance via separate email to firstname.lastname@example.org.
INTERNATIONAL shipping options include priority or express airmail via the US postal service. Delivery is usually 7-14 days but depends on the destination. Delivery time can vary greatly based on each country's customs procedures. Some orders have been held up at the border for over 30 days (though this is rare), and customers may incur a custom's duty. Customs charges are based on the value of the shipment adn we are required to indicate on the package that it is merchandize and what the purchase value is.
We accept returns on any non-custom-made* item for any reason AS LONG AS we receive the item(s) back within ten days of our shipping it to you, or it is postmarked within seven days of your receipt of it.
We will gladly make an exchange or refund the full purchase price. We can extend the return policy for holiday or birthday gifts if this is arranged by email before the order is placed.
- We refund only the item price unless your order did not arrive as described on the website and the item is returned within the ten day return policy guideline as shown above.
- We can't accept partial returns on sets or bundles.
- Returns that arrive after the ten-day time frame may be exchanged or refunded minus a restocking fee of 10% for each day beyond the ten day return policy period.
We appreciate getting an email from you in advance if you are going to return an item, and we always appreciate feedback as to why the item is being returned.
*For custom-made kimonos, haori or hakama, as well as for specialty items purchased exclusively for you, returns can be negotiated on a case-by-case basis.
Please returns the item to us at either address:
PO Box 5709
Endicott, New York 13763
112 West Valley Street
Endicott, New York 13760